Customer Service
Creative Cardboard Concepts Distribution Inc. Customer Service Policy
Creative Cardboard Concepts Distribution Inc. strives to ensure all customers are satisfied with our products. If any of our cards is damaged in packaging, we encourage you to contact our Customer Service Department. Contact information for both our U.S. and Canadian based offices is included below.
Many of our products have promptly sold out after their release. We understand, however, that unopened packs, boxes, and even cases of our brands will regularly trade on the secondary market for weeks, months and even years after their initial release date. In light of this, our policy is to address all customer service requests for a product up to 24 months after its initial release date.
Please understand that once products are on the market for more than 24 months, it becomes extremely difficult to efficiently maintain replacement inventory. Also, older unopened product is increasingly subjected to damage and wear due to excessive handling.
The following products were released less than 24 months ago and remain eligible for customer service all other Creative Cardboard Concepts Distribution products are NOT. Customer service expiry dates are indicated next to each brand.
Click here to view the Famous Fabrics customer service policy
Ringside Boxing Round One KO & TKO versions – June 18, 2012
Ringside Boxing Round Two – August 3, 2013
It is our policy to replace cards that show evidence of factory damage as they come out of a pack. It is essential that our customers receive what they have paid for. However, we cannot be responsible for replacing cards that show minor signs of wear, or cards that are purchased after they have been removed from a pack. We will replace what we are responsible for but we cannot provide an upgrading service. We do not guarantee perfectly MINT cards; no one in this industry does.
Autograph or Memorabilia Card Replacements
Before sending in a damaged autograph or memorabilia cards, please e-mail us at cs@creativecardboardconcepts.com . Tell us which card you have that is damaged and what the damage is on your card, then wait for us to reply. We will send you an e-mail, which MUST be sent in with your damaged card. This allows us to determine if we have a replacement card for you. If you have a card with a multiple-color memorabilia piece, we CANNOT guarantee that we will have an identical replacement card for you. We will send you the best card we have available in our Customer Service Department.
Show Redemption Cards
We CANNOT offer customer service on any of our show redemption cards. There are NO replacements available. Any cards that are received damaged at a show redemption should have been exchanged for another card at the show.
Also note that all cards must be sent by mail or courier. ABSOLUTELY NO PERSONAL DELIVERIES WILL BE ACCEPTED AT OUR OFFICES OR AT TRADE SHOWS.
We wish to emphasize we will do everything possible to maintain a happy customer base. We encourage you to contact us with your questions and concerns regardless of the circumstances. Our aim is for all our customers to be satisfied with our products and our customer service. To ensure efficient service, please neatly print your name, full address, phone number and e-mail address on a separate piece of paper and include it inside each envelope or package you send. This permits us to handle all questions and requests in the minimum amount of time.
All customer service inquiries should be directed to us by e-mail at cs@creativecardboardconcepts.com or by regular mail to:
Canada
Creative Cardboard Concepts Distribution Inc..
Customer Service
9200 Weston Road
P.O. Box 92066
Vaughan, Ont
L4H3J3
United States
Creative Cardboard Concepts Distribution Inc..
2421 Hyde Park Blvd.
Niagara Falls, NY
14305
Expected waiting period
The normal waiting period for customer service requests is six to eight weeks from the time of receipt.
We also encourage collectors NOT to inquire about the status of your customer service cards if the elapsed period of time is within our stated window. Such requests require extra attention from our staff and hinder the efficiency we strive for. There is no guarantee that your e-mail will be replied to.
Please note that there are no cards kept on site at either the Canadian or American addresses.
Thank you for your patience, understanding, and your continued support of our products.
Product Redemption’s
Send in your card with your complete mailing address, email address and telephone number to:
In Canada
Creative Cardboard Concepts Distribution Inc
Customer Service
9200 Weston Road
P.O. Box 92066
Vaughan, Ont
L4H3J3
In the United States
Creative Cardboard Concepts Distribution Inc
2421 Hyde Park Blvd.
Niagara Falls NY
14305
Make sure you send in your cards by a method that insures proper delivery as we cannot redeem cards that we don’t receive.
Please allow up to 6-8 weeks for your redemption.
Please do not send emails asking if we have received your redemption card as we are not able to answer them.
